Frequently Asked Question

How much does SnapTalk cost? How can I purchase copies or add more copies to my existing network?

Why aren't SnapTalk 4 users visible in SnapTalk 5?

Why can't I see all the other users on the network?

Can SnapTalk take advantage of fast user switching offered by Windows XP and Mac OS X?

How do I set up SnapTalk to operate over multiple LANs using the Internet?

How do I add custom sounds to SnapTalk?

What is Bonjour and how can I enable it for user discovery?

Q: How much does SnapTalk cost? How can I purchase copies or add more copies to my existing network?

A: SnapTalk is sold on a per-user basis with volume discounts as you increase your purchase quantity (current pricing)

When you first install SnapTalk it will run in full working demo mode for 45 days. Once you purchase SnapTalk and receive your registration code via e-mail you simply enter that code directly into SnapTalk (use the "Registration.." option in the Edit menu). Note that you only need to enter in this code on one computer and SnapTalk will take care of informing all the other SnapTalk users that they are now fully registered!

You can purchase more licenses at any time to increase the number of SnapTalk users on your network. Just make sure you are connectect to the Internet, go to the About Box or the Help menu and choose "Purchase More Users" and buy number of extra users you want right from our Web Site. We will send you a new registration code for you to enter just as above.

Q: Why aren't SnapTalk 4 users visible in SnapTalk 5?

A: SnapTalk 5 runs independently of previous versions of SnapTalk. You can install the new version, play with it and test it, but still use your current version of SnapTalk. While you can import your archives and settings from SnapTalk 4 into SnapTalk 5, SnapTalk 4 users cannot send messages to SnapTalk 5 users, or visa versa.

Q: Why can't I see all the other users on the network?

A: There are a number of possible reasons:

• All users on your network need to have the same port listed in
  their Networking window. We recommend port number 3484, assigned to us by IANA for SnapTalk's use. You can check which port SnapTalk is
  using by opening up the SnapTalk Networking window using menu item Edit/Networking and looking at "Listen for connections on port".
• If you are configuring your network TCP/IP settings manually you need to make sure that the Subnet Mask is exactly the same for all the computers on your network. Sometimes people mistakenly enter in both 255.255.0.0 and 255.255.255.0 at the same time. This won't work!
• If your computer is protected by a firewall you need to add the SnapTalk port number (3484) to the firewall's list of allowed ports (both for TCP and UDP packets). Mac OS X and Windows XP have built-in firewalls. Additionally many wireless routers (including Airport) may act as firewalls.OS X users can check this in the Sharing panel of System Preferences. Windows XP users, open Network Connections, located in the Network and Internet Connections Control Panel. Choose "Change settings of this connection" for the desired network. On the Advanced tab, note whether "Protect my computer and network by limiting or preventing access to this computer from the Internet." is checked. If it is, make sure to add a Service for SnapTalk by clicking on Settings. All others should make sure any third party firewalls are configured properly.

Q: Can SnapTalk take advantage of fast user switching offered by Windows XP and Mac OS X?

A: With fast user switching, multiple users are logged on to the same computer simultaneously. It is not possible at this time for multiple users of SnapTalk to be logged on to the same computer. When you switch users and would like to access SnapTalk, you'll need to log out of the previous user first.

Q: How do I set up SnapTalk to operate over multiple LANs using the Internet?

A: Here are 10 easy steps to networking remote LANs. Suppose you have two LANs, home and office. Let's start with your office LAN: